Subjects

  • Returns and Refunds
  • Delivery
  • Order
  • Products
  • Client account
  • Invoices and Quotes
  • Contact

Subjects

Returns and Refunds

I made a mistake in my order, can I return the product?
In the case of a return at the initiative of the customer, the return costs are paid by the customer. For more information, see our T & Cs.
The product is damaged or it is not the product I ordered, what should I do?
In the event of a return due to material defect, delivery error (eg: product ref ...), or damage observed on unpacking in the presence of the carrier and reservations taken and mentioned on the delivery note, the return costs are in full payable by Etiq. In all cases, the return must have previously received the agreement of Etiq.

Delivery

What is the delivery delay ?
Delivery in France is made within 48-72 hours depending on stock availability. See also the delivery page
How much are the shipping costs?
The shipping costs are calculated according to the weight of the package and the delivery address, to know the price of the shipping costs, you can click on "request a quote". Shipping costs are free from 450 € without taxes
How can I track my delivery?
When your package is shipped, you will receive your tracking number, so you can connect to the carrier's website and track your package. If you have a delivery problem, do not hesitate to contact us
Do you ship worldwide ?
Yes, quotation is required, please contact us

Order

What if the desired product is not in stock?
We have more than 1000 references in stock, if one of your products is unavailable, you will receive an email from us to let you know the deadline. We can also offer you an alternative to the product ordered.
How can I modify my order?
You can modify your order before its shipment, for this you just need to contact us and we can modify your order subject to product availability.
How to cancel my order?
You can cancel your order before it is dispatched by calling us on 03.20.20.79.26.
Can you send samples?
You can make your request by email or by phone. For an amount less than 9 €, the product will be sent to you by post.
How can I pay for my order?
You can pay for your order by credit card but also by check, transfer. Your order will be shipped after receiving the payment.
Is the payment secure?
You can pay with a credit card via the website with a secure link.

Products

What if the desired product is not in stock?
We have more than 1000 references in stock, if one of your products is unavailable, you will receive an email from us to let you know the deadline. We can also offer you an alternative to the product you ordered.
How can I modify my order?
You can modify your order before it is shipped, for this you just need to contact us and we can modify your order subject to product availability.

Client account

Do I need to create a customer account?
Your account allows you to track your order online, view your purchase history, manage your delivery and billing addresses, and finally modify your newsletter subscriptions.
I am a private individual, can I order on your site?
If you are an individual or an association you can create an account as an individual, your status will be requested when you create your account.

Invoices and Quotes

I haven't received my invoice, is this normal?
Your invoice will be sent to you by email when your order is shipped. Check your junk mailbox if you haven't received it.
Can you send me a quote ?
To establish a quote, all you have to do is create your customer account, add the desired products to your basket and then select the “quote” payment method. To validate this quote, you can go to your order history and click on "order again".

Contact

How to contact us ?
We are at your disposal from Monday to Friday from 9 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m. at 03.20.20.79.26. You can also send us an email to [email protected] And write to us: Etiq Store, ZI ROUBAIX EST, 8 rue de la plaine, 59115 LEERS

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